Questions parents ask

Nupo, answered

What Nupo does, who it is for, what it collects and what it costs — including the parts that are inconvenient, like the difference between iOS and Android and the fact that no app of this kind is impossible to get around.

If something is not covered here, the support page is the fastest way to reach us.

Frequently asked questions

What is Nupo?

Nupo is a parent-controlled app that puts a short learning moment in front of the apps your child already uses. You choose which apps it applies to and how long they stay open. Your child answers a few quick, age-appropriate questions, and the app unlocks for the time you set.

What age group is Nupo designed for?

Children aged 5 to 12. During setup you choose an age range, and the questions your child sees are matched to it. The account, the settings and the PIN all belong to the parent.

How does Nupo work?

A parent signs in, picks the apps that should have a learning moment attached, and sets the rules for each one. After that it runs on its own: when your child opens one of those apps, Nupo asks a few questions first. When they answer, the app opens for the time you allowed, and then it locks again.

See the walkthrough on the home page →

How does the learning moment appear on iOS and Android?

On Android, Nupo detects on the device that a chosen app has come to the foreground and shows the lesson screen over it. On iOS, Apple does not allow any app to draw over another, so Nupo works through Apple's Screen Time framework instead: the learning moment appears when the chosen app is opened, rather than on top of it. The result is the same, and the difference is worth knowing before you set it up.

Can parents choose how long the app stays unlocked?

Yes. You set the rules for each app you pick, including how long it stays open once your child has answered. When the time is up, the app locks again.

Does Nupo work with entertainment apps like games and video apps?

Yes. You decide which apps Nupo applies to, and for most families those are the ones a child reaches for without being asked — a game, a video app, a streaming app. That is the point: the learning moment lands in front of something your child already wants.

How does Nupo help build a learning habit?

By repetition attached to something that already happens. Your child does not need to remember to open a learning app, because the practice sits in front of an app they were already going to open. Nupo also tracks a daily streak, so what gets counted is showing up rather than getting a high score.

Read how the habit is built →

Does Nupo collect personal information from children?

No. Children do not create accounts, enter personal information, or see ads. The questions shown and the answers given stay on the device; our analytics only record whether each answer was right, whether the hint was used and how long it took. The only child-related details saved to your account are the first name or nickname you type during setup and the age you select, so a new phone restores your setup.

Read the full Privacy Policy →

Are there ads in Nupo?

No. Nupo never shows ads, to children or to parents, and there is no advertising identifier in the app. We advertise Nupo to parents on Facebook and Instagram, and the app tells Meta when one of those ads led to an install, a finished setup or a subscription, so we can see which ads work; nothing about your child is ever sent. We do use product analytics to see where parents get stuck in setup and whether families keep using Nupo — never to profile anyone, never for advertising, and never recording anything your child types or answers.

Is Nupo free?

On iOS, Nupo requires a paid subscription or a one-time purchase: a weekly plan, a yearly plan, or a lifetime purchase. The weekly and yearly plans each start with a 3-day free trial for new subscribers. On Android the same plans are sold as Nupo Pro through Google Play, where the yearly plan starts with a 7-day free trial for new subscribers, and Nupo can currently be used without one. Prices vary by country, and the exact price is always shown by the App Store or Google Play before you confirm.

See the plans in the Terms of Service →

Can my child get around Nupo?

Nupo is a helper, not a guarantee, and we would rather say so plainly. A determined child may find ways around any tool of this kind. Nupo is protected by a parent PIN and warns you when its permissions have been turned off, but it is not a substitute for knowing what is happening on the device.

How do I delete my account and data?

On iOS, go to Parent settings and choose Delete account. On Android, go to Settings, then Account, then Delete account. You can also email us and we will do it for you. Deleting your account permanently removes your account and profile record from our systems.

Full data deletion steps →

For the detail behind the privacy answers, see the Privacy Policy. For plans and billing, see the Terms of Service. For help with a specific problem, the support page is the fastest route.

If you are still deciding whether an app like this suits your household, the parent resources cover the wider habits it is meant to support.