Delete Your Account & Data

You can delete your Nupo account and all data we hold about you at any time, using either method below. Deletion is permanent and cannot be undone.

Method 1 — In the app (fastest)

Open Nupo and go to Parent settings (enter your PIN), then:

• iOS: tap Delete account and confirm.
• Android: go to Account → tap Delete account and confirm.

For security you may be asked to verify your identity (a one-time code on Android, or your sign-in on iOS). Your account is then deleted immediately.

Method 2 — By email

Email vishnu@internspirit.com from any address with:

• the subject line “Delete my Nupo account”, and
• the phone number you used to sign in (so we can find the account).

We will verify the request and complete the deletion within 30 days, then confirm by reply.

What gets deleted

• Your account (phone number and sign-in identity)
• Your profile record: account timestamps, app version, device model/manufacturer, Android version, child age band, gated-app count

After deletion, no data about you remains on our servers.

Data stored on your device

Settings such as the parent PIN, app rules, and usage counters exist only on your device — they were never uploaded. To remove them:

• Uninstall Nupo, or
• Android Settings → Apps → Nupo → Storage → Clear data.

iOS subscriptions

Deleting your Nupo account does not cancel an Apple subscription. Cancel it separately in Settings → Apple Account → Subscriptions on your device. Refunds are handled by Apple under Apple's own policies.

Partial deletion

We hold no optional or secondary data — the account record above is everything — so partial deletion isn't applicable. If you only want to stop using Nupo temporarily, use the pause switch in Parent settings instead of deleting.